Frequently Asked Questions
Everything you need to know about your Mallow beauty experience.
Are Mallow products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. The majority of our range is also vegan-friendly; please check the individual product pages for specific ingredient lists.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.
What is your return policy for opened products?
We want you to love your skin. If a product isn't working for you, we offer a 30-day satisfaction guarantee. You can return lightly used items for a full refund or store credit.
Do you ship internationally?
Currently, Mallow ships to the US, Canada, and the UK. We are working hard to bring our beauty essentials to more countries very soon.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.